Legal
TRUTAP CUSTOMER CODE OF PRACTICE ON COMPLAINT HANDLING
Who are we?
Trutap Limited is a technology company which provides a new and innovative text messaging service.
How to contact us
You can contact Trutap in the following ways:
Post: Trutap Limited, PO Box 545, Cambridge, CB1 0DG
Contact: http://www.trutap.com/contact/
Our Services
Our innovative trutap texting service operates using the GPRS/3G mobile Internet. The trutap service imitates ordinary SMS messaging except that, instead of paying SMS charges, trutap subscribers are able to send and receive unlimited text messages to and from other trutap subscribers. trutap makes no charge for this service. Your use of the trutap service will be subject to data charges applied by and charged to you directly by your mobile operator. See the What you pay section below for more details on these charges
To sign up to trutap, you need to visit our website. This message is charged at your standard network operator charge.
For a more detailed description of our services, please visit our website .
Terms and Conditions
The terms and conditions which govern the use for the trutap service and our relationship with our subscribers are available directly from our website at www.trutap.co.uk/legal/termsandconditions or through contacting our customer service centre.
If you wish to terminate your trutap service you can do so at any time by sending an email to support@trutap.net. Once you have terminated the trutap service no further charges will apply.
trutap may also terminate your service in the circumstances set out in the terms and conditions contained on the website at www.trutap.co.uk/legal/termsandconditions
What you pay
trutap makes no charge for the provision of its service.
A subscriber is charged data rates by their mobile network operator. We have no control over these rates which can change at any time and you should check with your network operator data charges on your particular tariff.
This Code of Practice is published on our website at http://trutap.com/legal/codeofpractice . Additional copies are available on request and free of charge from the address above.
What to do if you have a problem
We pride ourselves on our devotion to customer service. If you do have a problem, please contact our customer support centre during the opening hours on the number set out above.
If you have a complaint please send an email to complaints@trutap.com or write to us at the address above. If your complaint is not resolved to your satisfaction you should ask that your complaint be escalated to a senior manager.
We are a member of the independent dispute body, the Office of the Telecommunications Ombudsman (OTELO). If your concern or problem has been outstanding for more than 12 weeks or you have received a letter from us stating that your complaint has reached deadlock, then you may refer the matter to OTELO at:
Otelo
PO Box 730,
Warrington, WA4 6WU.
Telephone: 0845 050 1614 or 01925 430 049.
Email: enquiries@otelo.org.uk.
Web site: http://www.otelo.org.uk.
Additional Information
This Code has been approved by Ofcom for the purposes of section 52 of the Communications Act 2003. The Guidelines for producing codes of practice are available on Ofcom's Web site.