Help > Downloading Trutap

How do I click the link?
To click the link, start by opening the message containing the download link from Trutap. Then, depending on your phone, you may need to scroll down to highlight the link and choose 'Open', 'Go to' or 'Select'. On some phones you have to choose 'Use detail' then select 'Web address' first of all. Once you have done this your phone will try to make an Internet connection and start the download.
It asks me to trust the application when I'm downloading, why should I?
During the download process you may be told that the application is coming from an unknown source or that it is untrusted. But you can trust us! To continue the installation of Trutap you should answer yes to any questions of the sort.
I've clicked the link in the SMS but nothing has happened
If you have received a message containing the download link and followed it but nothing happens then it's likely that your mobile phone is not configured correctly to connect to the Internet. See our Connection problems FAQs for help on this
How long will it take to download and install Trutap?
This depends on the type of contract you have. If you have a 3G connection then it should only take a few seconds, for the rest of us mere mortals it can take 30 seconds or more. If the download process seems to pause for a long while then try starting the download again by following the link in the download message again.
Do I need to keep the SMS you sent me?
Once you have successfully downloaded Trutap to your mobile phone you can safely delete the message we sent you. If you need to download Trutap again in the future then we can send you another message containing the link.
What happens if I run out of credit when downloading Trutap?
Trutap is free to join and use, but your phone network may charge you for using the internet on your phone. So if you run out of credit part way through the download process it will stop Trutap from installing. You should make sure that you have enough credit on your mobile phone and try again by following the link in the message we sent you.
Can I install Trutap without receiving the WAP push?
Sure, start by opening the browser on your mobile phone and enter http://m.trutap.com/ as the location.
I need to reinstall Trutap on my phone
Easy, go to m.trutap.com on your phone's mobile browser, and download again, or you can download Trutap to your PC then transfer it to your phone using bluetooth or a cable. We would suggest removing any previously installed versions of Trutap from your phone before trying to reinstall.
Where has Trutap been installed?
The exact location of this will depend on the make and model of the phone and also your operator. Some phones will ask you where you want to save Trutap once it has finished downloading. If not then you should be able to find it one of the following folders:
  • Applications
  • Games
  • Java World
  • Programmes
Should I install Trutap on my phone memory or on my memory card?
Although you can install the application on either, Trutap will often run quicker if you install on your phone memory.
How do I know if Trutap is installed correctly?
When the application has finished installing then it should prompt to start Trutap straight away. However some phones, such as series 60 Nokias, do not automatically start applications following download - if that's the case you'll need to navigate to the applications folder to start trutap manually. If Trutap has not installed correctly you will be shown an error message.
I get an out of memory error when I try and install Trutap
Try freeing up some memory space on your phone (e.g. by deleting photos, music, videos and/or other applications). Then try installing again.